FREE Shipping $100+
FREE Shipping $100+ | As Low as $3.00 per sq/ft

Your cart

Your cart is empty

frustration with file transfers

We Transfer Not Transferring

Imagine the earth screeching to a halt, that's how it feels when WeTransfer doesn't transfer. You're preparing to send that crucial file and suddenly, it's not happening. There's an eerie silence in the digital world. Could it be your network? Or is it something on their end? Perhaps the file's too large or the recipient's inbox is full? The questions are endless and the solutions often elusive. Hang on, because we're about to embark on a journey of problem-solving that may just save your day.

Key Takeaways

  • Ensure stable internet connection and verify recipient's email address to prevent transfer failures.
  • Resolving upload issues involves browser updates, usage of Incognito mode, and disabling interfering extensions.
  • Address recipient's non-receipt of files by checking spam folders and sharing download links manually.
  • Enhance upload speed by managing bandwidth, checking upload speed, and keeping systems up to date.

Issues With Uploading Files

If you're encountering issues when uploading files on WeTransfer, make sure the files aren't being used by other applications or tucked away in iCloud folders. This simple step can often solve the problem. However, if the issue persists, it's time to troubleshoot your browser.

Ensure your browser is up-to-date. If it's not, updates may be necessary to support the latest features and security protocols. Once updated, try uploading in Incognito or Private browsing mode. This will disable your browser extensions which can sometimes interfere with the uploading process.

Speaking of browser extensions, check to see if there're any that could be hindering your transfers. These could be ad-blockers, antivirus extensions, or even VPNs. If you're outside of Europe, a slow or unstable connection could affect the transfer speed. Try uploading from a different network to rule out connectivity issues.

Lastly, to optimize your transfer, consider compressing your files into a zip folder. This step not only optimizes the transfer process but also ensures that all files remain together in one neat package. By systematically addressing these issues, you'll likely find the solution to your WeTransfer woes.

Understanding "Something Went Wrong" Error

Occasionally, you might encounter the 'Something Went Wrong' error on WeTransfer, which can be due to issues with your network, file size, or browser compatibility. This error can leave you scratching your head, but don't fret. Here's what you can do.

First, run a speed test. This checks your upload speed, and a slow speed might be the culprit. If it's not up to par, try a different network or contact your internet provider.

Next, verify the size of the file you're transferring. If it's too large, it won't upload. Try compressing it or splitting it into more manageable sizes. Remember, files should be saved on your local drive. Transferring directly from external devices can cause issues.

Browser compatibility is also a common cause. Clear your browser cache, or try using another browser. This often solves the problem.

Lastly, if you're still getting the same error, don't hesitate to contact our Support team. They're there to help you troubleshoot and get your files transferred. Remember, there's always a solution, so don't give up when you see the 'Something Went Wrong' error.

Unsuccessful Transfer Notification

transfer notification not successful

While using WeTransfer, you might receive an unsuccessful transfer notification, a clear indicator that your file transfer hasn't gone through as expected. This alert can be triggered by various reasons including issues with your internet connection, the recipient's email, or the file size.

Your internet speed plays a crucial role in the transfer process. A slow or unstable connection can lead to an unsuccessful transfer. So, it's advisable to check your connection and ensure it's stable before resending the files.

At times, the recipient might not receive the files due to problems within the organization's network. Incorrect email addresses or stringent network restrictions can prevent transfers from going through. Double-check the recipient's email for any errors and ask them to check their network settings.

Large file sizes can also cause issues since WeTransfer has a limit on the size of files that can be transferred. If your files are too big, consider compressing them or breaking them into smaller parts.

Recipient Not Receiving Files

Even after ensuring all those factors, you might still run into a situation where the recipient is not finding the transferred files in their inbox. This could be due to a variety of reasons, so let's explore some potential solutions for the issue of a recipient not receiving files.

First, always verify the correct recipient email address. A simple typo can cause delivery hiccups. If you're certain about the email address, encourage the recipient to check spam and hidden folders. Sometimes, mail servers may inadvertently flag the files as spam.

Here are some other steps to consider:

  • Make sure the recipient can receive other emails. Email capacity or server issues may cause transfer failures.
  • If the recipient's mail server is rejecting the transfer, don't hesitate to contact support. They're there to help!
  • As a last resort, manually share the download link with the recipient. This bypasses the email delivery altogether.

Dealing With Greyed-Out Transfer Button

greyed out transfer button issue

Ever faced a situation where the transfer button on WeTransfer is greyed out? It's a common issue, especially if you're working from home and frequently sending files. There's no need to panic, though. Here's a quick guide to help you troubleshoot this problem.

First, check if an ad blocker is running on your browser. Ad blockers can interfere with WeTransfer's functionality, causing the transfer button to be greyed out. Try disabling the ad blocker temporarily and see if it solves the issue.

Next, try using different browsers in Incognito or Private mode. This can sometimes bypass any cookies or cache issues causing the problem.

If you've filled out all necessary details and the transfer button is still greyed out, you might want to change the server. Sometimes, a server issue can cause the transfer button to be unresponsive.

Improving Slow Upload Speeds

Now that we've addressed the issue of a greyed-out transfer button, let's tackle another common problem: slow upload speeds on WeTransfer. It's frustrating when you're in a rush and your files take forever to upload. But don't worry; there are a few steps you can take to improve this.

First, check your current upload speed using online tools like This can help you identify any network limitations that might be slowing down your transfers.

  • Refresh your connection by restarting your modem/router and also your device. This simple step can sometimes drastically improve your upload speeds.
  • Look into possible network restrictions. If you're at work, talk to your IT department to ensure there aren't any limitations impacting your upload speed.
  • Be mindful of your bandwidth allocation. If multiple devices or applications are using data on your network simultaneously, this could slow down your upload process.

Lastly, ensure optimal performance by keeping your operating system, browser, and apps up to date. By following these tips, you can overcome slow upload speeds and get your files transferred in no time.

Frequently Asked Questions

Why Is My Wetransfer Taking so Long?

Your WeTransfer might be taking a long time due to high network traffic, large file sizes, or server maintenance periods. It's also possible that your internet connection is slow, you're uploading from a mobile network, or using a VPN, which can affect transfer speeds. Try checking your internet connection, closing unnecessary apps, and optimizing your file sizes. Remember, transferring during peak hours might cause delays.

Is Wetransfer Not Working?

You're wondering if WeTransfer isn't working. It could be due to several reasons, like network issues or problems with your browser. Check if your upload is stuck or if the transfer button is greyed out. If you're experiencing slow upload speeds, that's another sign. Also, make sure the recipient is receiving your transfers. Try troubleshooting by restarting your devices, checking your internet connection, and updating your browser.

Why Does Wetransfer Keep Saying Something Went Wrong?

You're likely seeing the 'Something Went Wrong' message on WeTransfer due to network or server issues. Ensure your internet connection is stable. Try uploading at a different time, clear your browser cache and cookies, or switch browsers. If the problem persists, contact WeTransfer support. Make sure the files you're transferring aren't being used by other apps and don't exceed the maximum upload size limit.

Why Is Wetransfer Not Sending Me a Code?

If you're not getting a code from WeTransfer, it's probably an email issue. Make sure you've entered your email correctly. Check your spam or junk folders too, sometimes emails wind up there. If you're still codeless, contact WeTransfer's support team. It's also worth checking that your email provider isn't blocking messages from WeTransfer.

Previous post
Next post
Back to Blog